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Rocky Mountain Framing & Engraving Logo

Privacy Policy

Last updated: October 23, 2026
 

Rocky Mountain Framing & Engraving (“we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly.
 

This Privacy Policy explains how we collect, use, and share information when you visit our website, purchase products, request custom services, or contact us.

1. Information We Collect

We may collect the following information when you interact with our website:

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  • Contact information: Your name, email address, phone number, and mailing address.

  • Order information: Products purchased, billing and shipping addresses, order history, and transaction details.

  • Custom project information: Artwork, photographs, personalization instructions, and other materials you submit for custom framing or engraving.

  • Website usage information: IP address, browser type, device information, and information collected through cookies or similar technologies.

 

We collect information you provide directly and information automatically collected through our website and its service providers.

2. How We Use Your Information

We use personal information to:

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  • Process and fulfill purchases and custom orders.

  • Communicate about orders, quotes, and customer inquiries.

  • Arrange shipping and delivery.

  • Provide customer support and resolve problems.

  • Maintain website functionality and security.

  • Improve our products, services, and website.

  • Meet applicable legal, accounting, and tax obligations.

 

We may also send promotional communications if you have subscribed or otherwise agreed to receive them.

3. Payment Processing

Our business uses Square for payment processing.

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When you make a payment through Square, payment information is handled according to Square's applicable security practices and privacy notices.

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We may receive transaction details, payment status, and information necessary to complete your order. We do not need your full payment card number to fulfill an order.

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For more information, please review Square's Privacy Notice.

4. Website Hosting and Data Storage

Our website is built and hosted using Wix.

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Wix provides services that support website operation, online shopping, customer communications, and the storage of certain information submitted through the website.

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Information may be processed and stored by Wix and other service providers in accordance with their applicable privacy and security practices.

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For additional information, visit Wix's Privacy Policy.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential functions, maintain security, remember visitor preferences, and understand website performance.

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Some cookies are necessary for the website and online store to function. Other cookies may be used by analytics tools or third-party services if those features are enabled.

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You can manage certain cookies through your browser settings and any privacy controls made available on our website.

12. Changes to This Policy

We may share information with trusted service providers when necessary to operate our business, including:

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  • Wix, for website hosting and online store services.

  • Square, for payment processing.

  • USPS, UPS, or other delivery providers, for order fulfillment.

  • Other service providers that help us maintain our website, communicate with customers, or provide requested services.

 

We may also disclose information when required by law or when reasonably necessary to protect our business, customers, or legal rights.

7. Custom Artwork and Photographs

If you submit photographs, artwork, logos, or other personal materials for a custom project, we use those materials to evaluate, create, and fulfill your requested order.

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We may retain project materials as reasonably necessary for production, customer support, recordkeeping, or repeat orders.

8. Information Security

We take reasonable steps to protect the personal information entrusted to us and use established service providers to support secure website operations and payments.

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However, no internet transmission or electronic storage system can be guaranteed completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, maintain business records, resolve disputes, comply with legal obligations, and carry out the purposes described in this policy.

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Retention periods may vary depending on the type of information and applicable requirements.

10. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you.

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We will review requests and respond as required by applicable law. Certain information may need to be retained for legal, tax, accounting, or other legitimate purposes.

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You may also unsubscribe from promotional emails using the instructions included in those messages.

11. Children's Privacy

Our website is intended for general audiences and is not directed toward children under the age of 13.

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We do not knowingly collect personal information directly from children under 13 through the website. If you believe a child has provided personal information, please contact us.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, website functionality, or applicable requirements.

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Updates will be posted on this page with a revised date.

13. Contact Us

For questions about this Privacy Policy or how we handle personal information, please contact:

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Rocky Mountain Framing & Engraving
Worland, Wyoming
Phone: (307) 347-9352
Email: rmf@rtconnect.net

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